Smarter Viber messaging to help your business grow

MSG PLS helps you reach customers, build engagement, and grow sales with Viber Business Messaging and chatbot solutions.

Send, manage, and track Viber Business Messages — no coding, no hassle.

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What is MSG PLS?

MSG PLS is a web-based platform that helps businesses of any size send, manage, and track Viber Business Messages — no in-house technical team required.

It is simple to use, capable of supporting large-scale campaigns, and flexible enough to fit the way your business works.

Official ViberBusiness Partner

Who we are

With MSG PLS, you get more than a messaging platform. You work with a team of software specialists focused on helping your business grow.

GenericSoft

GenericSoft is a software development partner with expertise in:

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  • Automation & Process Optimization
  • DevOps & Cloud Infrastructure
  • UI/UX Design
  • Backend Development & API Integrations
  • Custom Web & Mobile Applications

Industries Served

OUR VISION

To empower businesses with reliable, scalable, and easy-to-use communication tools that create measurable results and lasting customer relationships.

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Got Questions?

Find clear answers to common questions about our platform and solutions.

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How do I start using the MSG PLS platform?

To get started, you need to sign a service contract with us for either:

  • API Access - For integration into your systems.
  • MSG PLS Front-End Platform - For sending messages without technical development.

Once the contract is signed, we will onboard your business, set up your account, and (if applicable) register your Viber Business profile.

What's the difference between Viber Business Messages and Viber Chatbots?

Viber Business Messages allow you to send one-way messages to your customers, while Viber Chatbots enable two-way conversations with automated responses and interactive features.

What message types can I send?

You can send text messages, images, videos, and interactive buttons through our platform.

What are the pricing tiers?

We offer flexible pricing plans based on your message volume and feature requirements. Contact us for detailed pricing information.

Can I pause my subscription?

Yes, you can pause your subscription at any time. Contact our support team to manage your subscription.

How much storage space do I get?

Storage space depends on your plan. Contact us for details about storage limits for your specific plan.

Can I see message delivery and engagement statistics?

Yes, our platform provides detailed analytics including delivery rates, open rates, and engagement metrics.

Who can I send messages to?

You can send messages to users who have opted in to receive messages from your business on Viber.

Are there any restrictions on message content?

Yes, messages must comply with Viber's terms of service and local regulations. We can provide guidelines on acceptable content.

How long does onboarding take?

Onboarding typically takes 1-2 business days after contract signing, depending on your requirements.

Blog

Everything you need to know about our platform.

How to Run a Viber Marketing Campaign: Step-by-Step Guide

A step-by-step guide to Viber marketing: build an opt-in list, personalise your message, schedule the send and track the results with MSG PLS.

Read more: How to Run a Viber Marketing Campaign: Step-by-Step Guide

Viber for E-commerce: 6 Messages Every Online Store Should Send

From order confirmations to abandoned cart reminders: 6 Viber messages that help online stores sell more this Black Friday and all year round.

Read more: Viber for E-commerce: 6 Messages Every Online Store Should Send

Viber Business Messages: What They Are and How They Work

How Viber Business Messages work, which message types you can send and how to start reaching customers on Viber with MSG PLS, an official Viber partner.

Read more: Viber Business Messages: What They Are and How They Work