Chatbots
Personalized messages
Automated communication flows
Reach customers on Viber, where they already are.
Solutions
Turn browsers into loyal customers with personalized, timely messages delivered straight to their Viber chats.
See How It Works
Resolve customer questions faster with automated replies and personalized support, right inside Viber.
See How It WorksKeep customers up to date with real-time order tracking and delivery notifications sent through Viber.
See How It WorksReach the right audience with targeted campaigns, timely promotions, and personalized offers delivered directly in Viber.
See How It Works
USE CASES
Business Messaging Made Simple
Send, manage, and track Viber Business Messages — no coding and no complicated setup.
Flexible Solutions with APIs
Add Viber messaging to your apps, CRM, or marketing tools with the MSG PLS API — and keep control of the experience through a straightforward integration.
Smart chatbots for always-on customer engagement
Automate routine conversations, respond faster, and give customers personalized support around the clock.
Build flexible workflows with our API
Build solutions around your business
Add Viber messaging to your platform with just a few lines of code. Whether you send transactional notifications, run marketing campaigns, or build intelligent chatbots, the MSG PLS API gives you the flexibility and control to shape the experience around your needs.
How to get started?
Sign Agreement
with us to activate your account.
Log In (No Install)
From your browser, no install needed.
Send Your First Campaign
Create your first message, and send.
Track performance
and optimize for your next campaign.
Blog
Everything you need to know about our platform.
How to Run a Viber Marketing Campaign: Step-by-Step Guide
A step-by-step guide to Viber marketing: build an opt-in list, personalise your message, schedule the send and track the results with MSG PLS.
Read more: How to Run a Viber Marketing Campaign: Step-by-Step Guide
Viber for E-commerce: 6 Messages Every Online Store Should Send
From order confirmations to abandoned cart reminders: 6 Viber messages that help online stores sell more this Black Friday and all year round.
Read more: Viber for E-commerce: 6 Messages Every Online Store Should Send
Viber Business Messages: What They Are and How They Work
How Viber Business Messages work, which message types you can send and how to start reaching customers on Viber with MSG PLS, an official Viber partner.
Read more: Viber Business Messages: What They Are and How They Work
How do I start using the MSG PLS platform?
To get started, you need to sign a service contract with us for either:
- API Access - For integration into your systems.
- MSG PLS Front-End Platform - For sending messages without technical development.
Once the contract is signed, we will onboard your business, set up your account, and (if applicable) register your Viber Business profile.
What's the difference between Viber Business Messages and Viber Chatbots?
Viber Business Messages allow you to send one-way messages to your customers, while Viber Chatbots enable two-way conversations with automated responses and interactive features.
What message types can I send?
You can send text messages, images, videos, and interactive buttons through our platform.
What are the pricing tiers?
We offer flexible pricing plans based on your message volume and feature requirements. Contact us for detailed pricing information.
Can I pause my subscription?
Yes, you can pause your subscription at any time. Contact our support team to manage your subscription.
How much storage space do I get?
Storage space depends on your plan. Contact us for details about storage limits for your specific plan.
Can I see message delivery and engagement statistics?
Yes, our platform provides detailed analytics including delivery rates, open rates, and engagement metrics.
Who can I send messages to?
You can send messages to users who have opted in to receive messages from your business on Viber.
Are there any restrictions on message content?
Yes, messages must comply with Viber's terms of service and local regulations. We can provide guidelines on acceptable content.
How long does onboarding take?
Onboarding typically takes 1-2 business days after contract signing, depending on your requirements.