Customer Service:
Deliver Instant, Personalised Customer Support on Viber
Customer Service:
Deliver Instant, Personalised Customer Support on Viber
Combine AI chatbots and live agents to resolve issues faster, keep conversations seamless, and delight customers 24/7.
Industry Challenge
Get instant, personalized help for tracking orders, account status and issues.
Traditional email support is slow, and phone queues frustrate customers.
Our Viber Solution
With MSG PLS, you can offer real-time customer service directly inside Viber, using a combination of:
Always-on assistance
Answer common questions instantly with a chatbot.
Conversation history
Keep all interactions in one thread for easy follow-up.
Human takeover
Seamlessly transfer to a live agent for more complex issues.
Multimedia replies
Share images, PDFs, videos, or instructions right in chat.
Faster resolution times
No hold music, no waiting for email replies.
Seamless Customer Support
A quick chat turns into instant help: from chatbot to live agent, all in one conversation.
Get Started
How to get started?
Sign Agreement
with us to activate your account.
Log In (No Install)
From your browser, no install needed.
Send Your First Campaign
Create your first message, and send.
Track performance
and optimise for your next campaign.
Perfect for
Retail & e- commerce after-sales support
Utilities & telecoms
Travel & hospitality
Banks & financial services