# MsgPLS > Reach customers on Viber with business messaging, chatbots, and API integrations. Launch campaigns, automate conversations, and track engagement with MSG PLS. MsgPLS (also written "MSG PLS") is a Viber Business messaging provider. Businesses use it to send transactional and promotional Viber messages, run two-way Viber chatbots, and integrate messaging into their own systems through REST APIs. The site is available in English and Bulgarian. This file in other languages: - [Българска версия](https://msgpls.com/llms.txt) ## Product - [Viber Campaign Platform: Features & Analytics](https://msgpls.com/en/platform): Explore the MsgPLS platform: Viber campaigns, chatbots, analytics and integrations to send and manage Viber Business messages at scale. - [Viber Business Messages API for Developers](https://msgpls.com/en/apis): Integrate Viber Business messaging into your systems with REST APIs, webhooks, token authentication and clear documentation for developers. - [Viber Chatbots for Support, Sales & Automation](https://msgpls.com/en/chatbots): Build Viber chatbots with MsgPLS: automate customer support, capture leads and run conversational flows that answer customers 24/7 on Viber. - [Viber Business Messaging Pricing & Plans](https://msgpls.com/en/pricing): Transparent pricing for Viber Business messaging with plans for startups to enterprise. Compare tiers, included messages, and minimums by country. ## Solutions - [Viber Messaging for E-commerce Stores](https://msgpls.com/en/solutions/ecommerce): Use Viber Business messages to recover abandoned carts, confirm orders, send delivery updates and run promotions that bring shoppers back. - [Viber Delivery Notifications for Logistics](https://msgpls.com/en/solutions/logistics): Notify customers on Viber about shipments, delivery windows and status changes with reliable transactional messages that cut support calls. - [Viber Marketing Campaigns & Promotions](https://msgpls.com/en/solutions/marketing): Run promotional Viber campaigns with rich media, buttons and segmentation, reach customers where they chat, and measure every result. - [Customer Service on Viber: Chat & Chatbots](https://msgpls.com/en/solutions/customer-service): Support customers on Viber with two-way messaging and chatbots: answer questions faster, resolve issues in one chat and raise satisfaction. ## Company - [About Us – Viber Business Messaging Experts](https://msgpls.com/en/about): Learn about MsgPLS and our mission to help businesses connect with customers on Viber through reliable messaging, automation, and integrations. - [Contact Us & Book a Viber Messaging Demo](https://msgpls.com/en/contact): Get in touch with MsgPLS. Book a demo, ask about Viber Business messaging, APIs, or support—we respond to businesses worldwide. - [Viber Business Messaging Blog & Guides](https://msgpls.com/en/blog): Guides and insights on Viber Business messaging for e-commerce, marketing, logistics and customer service, plus product updates from MsgPLS. ## Legal - [Privacy Policy](https://msgpls.com/en/privacy): How MsgPLS collects, uses and protects personal data when you use our website and Viber Business messaging services, and your GDPR rights. - [Terms of Service](https://msgpls.com/en/terms): The terms and conditions for using MsgPLS services, including Viber Business messaging, chatbots, APIs and related products. - [Cookies Statement](https://msgpls.com/en/cookies): Which cookies and similar technologies the MsgPLS website uses, why we use them, and how you can review or change your preferences. ## Blog - [How to Run a Viber Marketing Campaign: Step-by-Step Guide](https://msgpls.com/en/blog/viber-marketing): A step-by-step guide to Viber marketing: build an opt-in list, personalise your message, schedule the send and track the results with MSG PLS. - [Viber for E-commerce: 6 Messages Every Online Store Should Send](https://msgpls.com/en/blog/viber-for-ecommerce): From order confirmations to abandoned cart reminders: 6 Viber messages that help online stores sell more this Black Friday and all year round. - [Viber Business Messages: What They Are and How They Work](https://msgpls.com/en/blog/viber-business-messages): How Viber Business Messages work, which message types you can send and how to start reaching customers on Viber with MSG PLS, an official Viber partner. ## Frequently asked questions ### How do I start using the MSG PLS platform? To get started, you need to sign a service contract with us for either: • API Access - For integration into your systems. • MSG PLS Front-End Platform - For sending messages without technical development. Once the contract is signed, we will onboard your business, set up your account, and (if applicable) register your Viber Business profile. ### What's the difference between Viber Business Messages and Viber Chatbots? Viber Business Messages allow you to send one-way messages to your customers, while Viber Chatbots enable two-way conversations with automated responses and interactive features. ### What message types can I send? You can send text messages, images, videos, and interactive buttons through our platform. ### What are the pricing tiers? We offer flexible pricing plans based on your message volume and feature requirements. Contact us for detailed pricing information. ### Can I pause my subscription? Yes, you can pause your subscription at any time. Contact our support team to manage your subscription. ### How much storage space do I get? Storage space depends on your plan. Contact us for details about storage limits for your specific plan. ### Can I see message delivery and engagement statistics? Yes, our platform provides detailed analytics including delivery rates, open rates, and engagement metrics. ### Who can I send messages to? You can send messages to users who have opted in to receive messages from your business on Viber. ### Are there any restrictions on message content? Yes, messages must comply with Viber's terms of service and local regulations. We can provide guidelines on acceptable content. ### How long does onboarding take? Onboarding typically takes 1-2 business days after contract signing, depending on your requirements. ## Optional - [Full text of the site, including every blog article](https://msgpls.com/en/llms-full.txt)